To be fair

OK. So here's Delta's response. I thought that they were nice, but not abundantly overflowing as they should be, with their compensation. You can decide for your self, though....

Dear Dr. B,
Thank you for your comments regarding your recent flights. I am disappointed to read of the service you were offered as you describe, and appreciate your taking time to let us know your concerns.

We are striving to become the world's greatest airline, that starts with becoming number one in the eye of our customers. More importantly, our team is well-trained to be sensitive and caring in assisting you with any needs you may have, especially under such circumstances. While there are many different things that can interfere with our operation, we realize that the way our people respond is what will ultimately determine how our customers will feel about us. Knowing this, it was very disturbing to have your report about how poorly we handled the circumstances you described. Please accept my sincerest apology and rest assured that we will make every effort to ensure that things are handled differently in the future.

While I cannot recreate this specific flight, I have authorized a transportation voucher for $75.00 to be sent to you, which you can use toward the purchase of a future Delta flight. You should receive this voucher within the next 2-3 weeks.

Again, I am very sorry for any hardships we may have caused. I realize you have a choice when making travel plans, and hope you will give Delta another opportunity to be of service.

Thank you again for your feedback.

Sincerely,
Russ Harrell
Manager
Customer Care

Woooowho! Sweet! I'm going to the bank with my $75 bucks! Oh, wait, I can only use it for 'future Delta travel'. Bugger that. I get 1/4th of a ticket paid for and they get more business? How about a refund on the money I already dropped for a lousy, puke-seat. And re-reading that last bit made me think of two words: COOKIE CUTTER. Um, yeah, have they had to use this form letter much?