Tuesday, November 30, 2004

I was proud of this one, so I have to share

To Whom It May Concern,
My experience on Delta flight 446 from San Diego on November 19 was very
upsetting. As the aircraft was preparing for departure and we were
instructed to fasten our seatbelts, I reached under the cushion to find myseat belt and discovered that the belt was in fact covered with ordorous
puke. The passenger next to me flagged down a stewardess and the
stewardess was informed of the situation. She returned five minutes later
and hurriedly snatched my belongings, as I grabbed the hand of my 2 year
old daughter. The stewardess shoved my belongings that had been
underneath my seat into an overhead bin, including a plant that has been a
gift. Then she proceeded to lecture me that I needed to voice any
problems or concerns earlier in the takeoff process. Another stewardess
then came along to discuss how apparently all airlines are having a
problem cleaning planes due to short turn around times and also confirmed
that a young passenger on the previous flight had been sick. Neither
woman was sympathetic to the fact that I had come into contact with
another person's bodily fluids and have a decent chance of contracting
disease. Neither were apolgetic to the fact that the entire situation
arose because of Delta's incompetant cleaning service, while I innocently
and unluckily had been issued a very dirty seat. Another passenger did
have the fortune of being upgraded to the first class area, which begs the
questions of, "Why was I not compensated by a seat upgrade for being put
out considerably?" More importantly, I wanted to make Delta aware that
their flight cleaning services do not meet the minimum standard of removal
of potentially hazardous substances, which could be a liability and will
certainly convince passengers to find other airlines or methods of
transport.
Dr. B

1 comment:

Jay said...

Oh my gosh, that, sadly, is not as surprising as it should be, because flight horror stories seem to be abundant these days. Why do airlines not take care of their customers? It sounds like you were a lot calmer than I could have been, and I certainly hope that you get some response to your email and you get compensated in some way...that is inexcusable.